Shipping Policy

Buy online and pickup in store! In-store pickup is available during store hours, Monday through Friday, 10:00 am – 5:00 pm CST, and Saturday, 10:00 am – 6:00 pm CST. An email will be sent when your order is ready for pickup. If you prefer to meet us curbside for pickup, please call or email us to make arrangements to do so. All local pickups will be at the store docks around the back of the store for easy loading.

FEDEX STANDARD OVERNIGHT AND GROUND SHIPPING
Standard shipping charges are based on freight weight and product dimensions shipped to each address. We only offer shipping to the 48 contiguous states in the U.S. Items are shipped via FedEx. IBB offers FedEx Standard Overnight Shipping for deliveries overnight after processing time and FedEx Ground Shipping that may take 1-2 weeks for delivery after processing time. Both options are shown in your shopping cart and in checkout.

IBB Design is not responsible for any potential service interruptions or delivery service transit time. Orders may take longer to arrive due to variables outside of our control; however, we will do our best to notify you with any interruptions or delays. Transit times are provided by the carrier FedEx.

ORDER PROCESSING TIME
Times may vary based on item selected. Most online in-stock items will ship within a few days. Out of stock items available online may take up to 4 weeks for processing after an order is placed. All orders after 2:00 pm CST are processed the following business day excluding weekends and/or holidays.

INTERNATIONAL SHIPPING
We do not offer international shipping at this time.

WHITE GLOVE DELIVERY
White glove delivery available. Ask one of the IBB designers to assist you with scheduling a delivery or contact the store at 214.618.6600. Most in-stock items are available for immediate delivery if schedule permits. There are shipping fees based on freight. Refer to the Fed-ex Overnight and Ground Shipping section above.

Contact orders@ibbdesign.com with any questions.